Strategies for De-escalating Workplace Violence in Healthcare Settings
The increasing violence toward healthcare workers is alarming, with healthcare employees experiencing workplace violence injuries at five times the rate of workers in other industries. Equipping healthcare staff with tools and techniques to handle potential workplace violence situations can help create safer environments for everyone.
In an article for Campus Safety, AEI’s Sean Ahrens explores de-escalation as a strategy for defusing conflict and preventing workplace violence in healthcare settings. By implementing a multifaceted approach that combines clear policies, extensive training, and innovative tools, healthcare organizations can empower staff and protect both workers and patients. This includes:
- Establishing comprehensive policies and procedures for prevention measures, response protocols, and a consolidated reporting system.
- Training staff in scenario-based de-escalation techniques and crisis management skills.
- Recognizing early warning signs and employing de-escalation strategies, using the STOPP acronym as a guide.
- Integrating technology like AI monitoring, RTLS, and body-worn cameras to monitor aggression and respond quickly to potential threats.
Organizations that are prepared and proactive will safeguard their workforces while building lasting trust with patients and their families.